Privacy policy
Privacy Policy
Coastal Drift Home understands your concerns about the use and sharing of your personal information. We value your trust and assure you that we handle your information carefully and responsibly. We also adhere to the guidelines set forth by the Federal Government's National Privacy Policy in accordance with the Privacy Act 1988 ("the Act").
This document outlines our Privacy Policy, which encompasses how Coastal Drift Home collects, uses, discloses, and safeguards your personal information.
- Collection of Personal Information
1.1 The information we gather from you at Coastal Drift Home aids us in personalizing and enhancing the shopping experience for our valued customers. This information primarily supports the delivery of goods to you. It includes:
1.1.1 Name and address for delivery purposes; 1.1.2 Daytime phone number; 1.1.3 Email address; 1.1.4 Product preferences; 1.1.5 Details about promotions and other services provided by Coastal Drift Home; 1.1.6 Information related to membership or Wishlist preferences.
1.2 Information about your use of the Coastal Drift Home website may also be obtained through the use of 'cookies'.
1.3 We will not collect sensitive information without your consent, except when necessary for an activity or function, and we will never gather such information in a secretive or dishonest manner.
- Use of Personal Information
2.1 The primary use of personal information is for the purposes mentioned under the "Collection of Personal Information" section above. Additionally, we will use and disclose your personal information for approved purposes in various ways, including:
2.1.1 Assisting in information technology development, systems maintenance, and enhancement; 2.1.2 Aiding in information technology requirements, systems maintenance, and developmental matters; 2.1.3 Analyzing data for product development, marketing, research, and service expansion; 2.1.4 Investigating and resolving complaints related to service provision by us or affiliates; 2.1.5 Direct marketing in accordance with National Privacy Principles; 2.1.6 Disclosing your personal information to other entities or individuals involved in performing necessary functions on our behalf, including complaint handling and fraud prevention, within Australia or overseas; 2.1.7 Disclosing your personal information as authorized or required by law; 2.1.8 Fulfilling unrelated secondary purposes with your consent; 2.1.9 Complying with legislative and regulatory requirements.
2.2 We ensure that we do not use personal information without taking reasonable steps to guarantee its accuracy, completeness, and currency.
- Disclosure of Personal Information
3.1 Coastal Drift Home may disclose your personal information for approved purposes and in various ways related to these purposes. This includes:
3.1.1 Disclosing personal information to related or unrelated third parties with your consent. 3.1.2 Sharing personal information among related corporate entities. When shared with related entities, they are bound by the original primary purpose for which the information was collected. 3.1.3 Sharing personal information with unrelated third parties to enable outsourcing of functions, including billing, customer relations management, and order fulfillment. Such sharing aligns with your reasonable expectations. 3.1.4 Ensuring that contracts with third parties contain requirements for complying with Use and Disclosure standards of the Privacy Act and Coastal Drift Home's Privacy Policy. 3.1.5 Disclosing personal information to law enforcement agencies, government bodies, courts, or external advisors when permitted or required by law. 3.1.6 Disclosing personal information to prevent imminent threats to life or public safety. 3.1.7 Secondary purposes arise from primary purposes. In the absence of consent, we do not disclose personal information, unless as documented in 3.1.1 to 3.1.6 above. 3.1.8 Coastal Drift Home does not typically share or sell customer lists to third parties for commercial purposes. If such sharing occurs, it will require appropriate consent from individuals. Coastal Drift Home ensures the third party's use of customer lists aligns with the content's scope.
- Security and Quality of Your Personal Information
4.1 At Coastal Drift Home, we take reasonable measures to ensure accuracy, completeness, and up-to-date status of collected, stored, used, or disclosed personal information. To achieve this, we will:
4.1.1 Regularly review collection and storage practices to enhance accuracy. 4.1.2 Impose on our employees and contractors the responsibility to handle personal information in line with legal privacy obligations. 4.1.3 Securely store paper and electronic records containing personal information to prevent unauthorized access. 4.1.4 Periodically review information security practices to enhance security.
- Access to Personal Information
5.1 At Coastal Drift Home, we make efforts to limit access to personal information by:
5.1.1 Facilitating access to personal information records by the concerned individual, aligned with the Privacy Act. 5.1.2 Correcting personal information upon request by the relevant individual, in accordance with the Privacy Act. Individuals seeking corrections can directly contact Coastal Drift Home. 5.1.3 Charging a fee for processing access requests, especially if the request is complex or resource-intensive.
- Cookies and Other Technologies
6.1 Similar to standard practice on corporate websites, Coastal Drift Home employs cookies and other technologies to help determine popular sections of our website and to ensure our online advertising directs customers to our offerings. Cookies may also help analyze traffic patterns and improve user interaction.
6.2 Coastal Drift Home affirms that the collected information is typically not used beyond the scope of this Privacy Policy.
- Secure Transmission of Personal Account Details
7.1 Coastal Drift Home takes precautions to secure your personal information during transmission. Customer account information provided through our website is stored in a secure server environment protected by Coastal Drift Home's firewalls.
7.2 All credit card details and personal information are transmitted using 128 Bit Secure Server Software (SSL), the latest encryption standard, to safeguard your credit card information from loss, misuse, or alteration. Coastal Drift Home's secure payments system, similar to department store EFTPOS terminals, processes credit card payments via the EFTPOS system.
7.3 Secure pages can be identified by the locked padlock symbol and the domain name https://www.coastaldrifthome.com.au.
- Secure Storage of Personal Account Details
8.1 Coastal Drift Home takes reasonable steps to ensure the security of stored personal information, guarding against risks like loss or unauthorized access. Access to your details is limited to authorized personnel only.
- Transparency
9.1 For privacy inquiries or complaints, please contact our Customer Service representatives using the provided contact details on the website.
9.2 Coastal Drift Home's Privacy Policy and Terms and Conditions are prominently displayed on the website.
- Changes to this Privacy Policy
10.1 Any amendments to this Privacy Statement will be highlighted in this area at the time of modification.
TERMS & CONDITIONS
Terms and Conditions
- Acceptance of Terms of Use
These Terms and Conditions of Use (the "Terms of Use") apply to the Coastal Drift Home website located at www.coastaldrifthome.com.au (the "Website") and all related websites linked to the Website.
BY USING THIS WEBSITE, YOU AGREE TO ABIDE BY THESE TERMS OF USE; IF YOU DISAGREE, WE ASK THAT YOU REFRAIN FROM USING THE WEBSITE.