Refund policy

Returns & Refunds Policy

At Coastal Drift Home, we are deeply committed to the quality and craftsmanship of our products. At the heart of our values is a strong commitment to the quality of our designs, materials presented, as well as manufacturing and construction. We do however understand that sometimes circumstances change, and if you find yourself reconsidering a purchase, here's our return policy:

Change of mind: online orders

For online purchases, you have the option to return items within 7 days of the items being delivered to your home and receive a credit of the merchandise value. Items must be unused and in their original condition with tags and packaging intact. Please note that the cost of return delivery will be covered by the purchaser. Returns of furniture purchases are subject to a $45 restocking fee.

Clothing size exchanges

For exchange of clothing due to incorrect sizing, you are required to post the goods back with all tags attached in the same condition as the goods left the store. Please also include a pre paid post pack for us to send your exchange items back to you.

Change of mind: in-store purchases and undelivered orders

For returns of items purchased in our retail store or a cancellation of an order not yet delivered, we offer a credit or exchange on products if you change your mind, providing the product is in the same state that it left the store with tags & packaging intact (if applicable). The product is to be returned within 48hrs to receive a credit or exchange and a $45 restocking fee is applicable for furniture items.

Sale items

Sale items are not eligible for change-of-mind returns, credits or exchanges. This does not affect your rights if a sale item is faulty (see below).

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

Before shipping your order, we take utmost care to inspect and ensure its quality. If something arrives damaged or isn't right, please let us know as soon as possible, ideally within 48 hours, with photos so we can sort it out quickly.

How to Return an Item

To initiate a return, please get in touch with our Customer Service team at shop@coastaldrifthome.com.au, providing your customer and product details, as well as photographs of the damaged products, or your reason for exchange/return. For your convenience and security, we recommend using a tracked method or one that offers proof of delivery when returning items.

You can also request a return or cancellation directly from your account: Request a return.